Shipping & Returns
Last updated: September 28, 2026
Shipping Policy
Processing time
Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Personalized items may need extra production time, shown on the product page.
Delivery times
After processing, about 80% of orders arrive within 3–7 business days and the remaining 20% take 7–15 business days, depending on the product, supplier location, destination and carrier. These are estimates, not guarantees. Peak seasons, customs and weather can cause delays.
Free shipping
Standard shipping is free on every order with no minimum spend. Any exceptions or optional faster shipping will be shown at checkout before you pay.
Where we ship
We ship to the United States and to many other countries. If we cannot ship to your address, the checkout will tell you before payment.
Tracking
You receive a tracking number by email once your order ships. Tracking can take a few days to update after dispatch. Orders containing several products may ship separately, from different locations and on different days, and arrive at different times.
Customs, duties and taxes
For international orders, import duties, customs fees and local taxes may apply and are the buyer’s responsibility unless shown as prepaid at checkout. We cannot predict these charges. Refused or unclaimed packages due to unpaid fees are not eligible for a refund of shipping or duties.
Address accuracy
Please check your shipping address and phone number before paying. We are not responsible for packages delivered to an incorrect address that you provided. Contact us right away through our contact form if you need to correct an address; we can change it only if the order has not shipped.
Delayed, lost or stolen packages
If your tracking shows no movement for 10 days, or your order has not arrived 15 business days after shipping, contact us through our contact form with your order number. We will investigate with the carrier and, if the package is confirmed lost, send a replacement or refund you. Packages marked as delivered are the carrier’s responsibility once left at the address; contact us within 7 days so we can help open a claim.
Returns & Refunds Policy
90-day return guarantee
You may return most items within 90 days of delivery if they are unused, unopened and in their original packaging with all tags and accessories.
How to start a return
Contact us through our contact form with your order number and the reason for your return. We will send you return instructions and the return address. Please do not send items back without our authorization, as returns sent to the wrong address cannot be processed. Our return facility may be located outside your country.
Return shipping costs
Returns due to a defect, damage or an error on our part are free: we cover the return shipping. For change-of-mind returns, a small return shipping fee is deducted from your refund and the return shipping is arranged as explained by our support team.
Refunds
Once we receive and inspect your return, we will email you the outcome. Approved refunds go to your original payment method within 5–10 business days (your bank may need extra time to post it). Original shipping is refunded only when the return is due to a defect, damage or our error. Items returned used, damaged by the customer or incomplete may be refused or refunded partially.
Items that cannot be returned
- Personalized, embroidered or custom-made items, unless defective or not as ordered.
- Opened items that are hygiene-related, such as pacifiers, bottle nipples, teething items, underwear and swimwear.
- Items damaged through misuse, or returned after 90 days.
- Gift cards, if offered.
Damaged, defective or wrong items
If your order arrives damaged, defective or different from what you ordered, contact us through our contact form within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or a refund at no extra cost. Reports after 7 days are still reviewed case by case.
Exchanges
To exchange for a different size or color, contact us; we will confirm availability and arrange it, or you can return the item for a refund and place a new order.
Cancellations and changes
You may request cancellation or a change of an order before it ships through our contact form. Once shipped, the order follows the return process above.
Chargebacks
Please contact us before disputing a charge with your bank; we resolve most issues within a few business days. Providing your order number and the tracking, photos and our messages helps both sides.
Contact
Use our contact form, call +1 954-582-6525, or write to APYKIDZ, 30N Gould St, Sheridan, WY 82801, United States.